These Terms of Service ("Terms") govern your use of the Everra Lead Rescue services ("Services") provided to home-service businesses by Everra Collective LLC ("Everra," "we," "us"), a South Carolina limited liability company. By purchasing or using the Services, you ("Customer") agree to these Terms.
1. The Services
Everra provides software-enabled lead-capture services, which may include missed-call text-back, AI website chat, automated follow-up messaging, review requests, AI-drafted review replies, and social or Google Business Profile posts, depending on the plan purchased. The Services are delivered using third-party software platforms, including HighLevel, telecommunications carriers, and AI providers.
2. Accounts and Onboarding
You agree to provide accurate business information, including your legal business name, EIN, and contact details, needed for carrier registration (A2P 10DLC) and setup. Carriers may reject or delay registration, and Everra does not control carrier decisions.
3. Fees, Billing and Renewal
- Plans are billed monthly (or annually if selected) in advance and renew automatically until cancelled.
- A one-time setup fee of $297 applies to monthly plans unless waived.
- Usage beyond included allowances (e.g., text messages, AI conversations) is billed as described in your dashboard.
- Payments are processed by Stripe. Failed payments may result in suspension of the Services.
4. Cancellation and Refunds
See also our Refund & Cancellation Policy. You may cancel at any time through your account or by emailing [email protected]. Cancellation takes effect at the end of the current billing period. New customers may request a full refund of their first month's subscription fee within 30 days of their first charge. The setup fee is refundable in full if you cancel before setup work begins and non-refundable after setup begins. Usage charges are non-refundable.
5. Customer Responsibilities and Messaging Compliance
You are responsible for the content you approve and for obtaining any consent required by law (including the Telephone Consumer Protection Act and state laws) before Everra sends marketing or review-request messages to your contacts on your behalf. You agree not to use the Services to send unlawful, deceptive, or harassing messages. See our SMS Policy.
6. AI-Generated Content
The Services use artificial intelligence to generate responses. AI output can be inaccurate. You agree to review conversation logs and notify us of needed corrections. Everra is not responsible for pricing, scheduling or service commitments made by the AI that conflict with the information you provided.
7. No Guarantee of Results
Everra does not guarantee any specific number of leads, bookings, reviews, or revenue. Any calculators or examples are estimates for illustration only.
8. Third-Party Services
The Services depend on third-party platforms and carriers. Everra is not liable for outages, changes, or policy decisions by those third parties.
9. Intellectual Property
Everra retains all rights in its workflows, templates and materials. You retain ownership of your business data and content.
10. Disclaimer and Limitation of Liability
THE SERVICES ARE PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVERRA'S TOTAL LIABILITY IS LIMITED TO THE FEES YOU PAID IN THE THREE (3) MONTHS BEFORE THE CLAIM. EVERRA IS NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS.
11. Indemnification
You agree to indemnify Everra against claims arising from your messaging content, your contact lists, or your violation of law or these Terms.
12. Governing Law
These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. Disputes will be resolved exclusively in the state or federal courts located in Beaufort County, South Carolina.
13. Changes
We may update these Terms with 30 days' notice by email.
14. Contact
Everra Collective LLC, 100 Hillpointe Cir, Apt 305, Beaufort, SC 29902, [email protected].